Information on shipping, delivery and payment

Shipping

We ship all our items within Germany via our logistics partner DHL. The shipping costs within Germany are €6.99 and the delivery time is 3-4 working days.

We ship to other European countries with our logistics partner DHL. The shipping costs for shipping to Austria are €8.99 with DHL. The shipping costs for all other countries within the EU are €14.99 with DHL.

You can also choose UPS as an optional shipping service provider for shipping to other European countries. The shipping costs for shipping to Austria are €8.99 with UPS. The shipping costs for all other countries within the EU are €14.99 with UPS.

Within the EU, delivery is made to the following countries within 3-7 working days: Austria, Belgium, Bulgaria, Croatia, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Please note that we are unable to deliver to island groups (Canary Islands, Balearic Islands, Azores and Channel Islands) and because of Brexit also not to Great Britain.

Payment

We accept payments via PayPal, purchase on account, Amazon Pay, Mastercard, Visacard, American Express and by instant bank transfer. If you want to pay via PayPal or Sofort-Überweisung, you will be automatically redirected to the respective provider in the next step after the purchase. There you can log into your PayPal or bank account and release the payment. Once you have confirmed your payment details, you will be automatically redirected back to the store to complete the order. Your credit card account will be charged upon completion of the order. The available payment methods may vary depending on the country.

Delivery and service

After we have handed over your parcel to our shipping service provider, we will send you an e-mail with your personal tracking link.

If your parcel has not arrived seven (working) days after receiving our shipping confirmation by e-mail, you are welcome to contact our customer service at buy@buddyandselly.com or via the free service hotline: 0800 280 80 20.

From abroad, please use the following number: +49 (0)40 284 67 68 90

We are at your service Monday - Friday from 09:00 - 18:00.